Player support
玩家支持
A little help to keep playing.
从常见问题开始，也欢迎直接写信。
Start with the questions below, or get in touch.
联系与问题反馈
支持邮箱：3173374170@qq.com
来信请说明游戏版本、Windows 版本、所选玩法（经典或换牌）、游玩方式（单人、局域网或 Steam）及问题发生时间，并写下复现步骤、预期结果和实际结果。
可自愿附上遮去个人信息的截图，或与问题相关的日志片段。请先检查附件，不要发送账号密码、Steam Guard 验证码或无关个人信息。有关这些信息的处理，请阅读隐私政策。
无法启动或进入牌局
完全退出游戏后重试。使用 Steam 版本时，确认 Steam 已运行并登录，可在 Steam 的游戏属性中验证已安装文件。若仍失败，请保留报错文字，并说明问题发生在启动、进入菜单还是进入牌局时。
没有声音或自定义音乐未播放
检查游戏设置中的音乐、音效开关和音量，以及 Windows 的输出设备与音量混合器。自定义音乐文件须仍在原位置且可读取；可先切回默认音乐排查。
局域网扫描不到房间或无法连接
确认所有玩家使用相同游戏版本并连接同一可信局域网。请房主提供本机 IPv4 地址尝试直连，并检查 Windows 防火墙是否允许 A3 客户端和服务端在专用网络通信。房间口令不要复用其他账号密码。
两种玩法的开局有何不同？
经典玩法直接使用原始 13 张牌，没有换牌和开局猜拳；方块 4 持有者先手，首手须包含方块 4。换牌玩法先交换三张牌，并在开局规则要求时进行猜拳。请按当前玩法的界面提示操作，也可通过游戏内教学熟悉牌桌。
本地战绩、设置或回放出现问题
先退出游戏并备份相关本地文件，再联系支持，说明是否更换过 Windows 用户或设备、是否启用了 Steam Cloud、最近一次正常保存的时间。请勿为排查而直接删除存档。Cloud 仅在服务可用且启用时同步选定数据；自定义音乐、回放和日志不属于同步内容。
Contact & report a problem
Developer display name: 浪迹天涯. Support email: 3173374170@qq.com
Please include your game version, Windows version, selected mode (Classic or Exchange), play method (solo, LAN or Steam), and when the problem occurred. Describe the steps to reproduce it, what you expected and what happened.
You may attach a screenshot with personal information hidden, or a relevant log excerpt. Check attachments first. Do not send account passwords, Steam Guard codes or unrelated personal information. See the privacy policy for how support information is handled.
The game will not launch or start a match
Fully close the game and try again. For the Steam version, check that Steam is running and signed in; you can verify installed files in the game's Steam properties. If the problem continues, keep the error text and tell us whether it occurs at launch, in the menu or when entering a match.
No audio, or custom music will not play
Check the music and sound switches and volume in the game's settings, then check your Windows output device and volume mixer. A custom music file must still be available at its selected location. Try the default music to help narrow down the cause.
A LAN room cannot be found or joined
Check that all players have the same game version and are on the same trusted local network. Try connecting directly using the host's local IPv4 address. Check that Windows Firewall allows the A3 client and server on private networks. Do not reuse an account password as a room code.
How do the two modes start?
Classic starts with the original 13 cards, without a card exchange or opening rock-paper-scissors. The holder of the 4 of Diamonds leads and must include it in the first play. Exchange starts with a three-card exchange and uses opening rock-paper-scissors when required by its opening rules. Follow the prompts for your selected mode; the in-game tutorial also introduces the table.
A problem with local statistics, settings or replays
Exit the game and back up relevant local files before contacting support. Mention any change of Windows user or device, whether Steam Cloud was enabled, and when saving last worked. Avoid deleting saves to troubleshoot. Cloud synchronizes selected data only when available and enabled; custom music, replays and logs are excluded.